What are the components of active listening?

Active listening involves engaging fully with the speaker and understanding their message. The correct choice highlights key components that are essential for this process. What we do refers to the non-verbal behaviors that indicate we are listening, such as nodding or maintaining eye contact, which help the speaker feel heard and understood. What we say involves verbal responses that show we are engaged, such as paraphrasing or summarizing what the speaker has communicated. Lastly, what we observe is about paying attention to the speaker's body language and tone, which can provide additional context to their words.

This comprehensive approach makes active listening more effective, as it combines both verbal and non-verbal elements to ensure that communication is clear and mutual understanding is achieved.